How we work
The same company from site survey to support
The company that develops and manufactures the system is the one that installs it, trains your team and supports it afterwards. You know what you are buying and who to talk to.
Step 01
Site survey
We visit or remotely survey the facility: silos, existing cables, equipment, current controls, team routine, the problem experienced and the installation window. This is where we confirm whether the Maass solution is a fit.
Step 02
Proposal and scope
We present the recommendation and how it works, with scope and exclusions, each party’s responsibilities, installation, testing, training and terms. Anything reused from the existing structure is made clear.
Step 03
Manufacturing
Software, panels and components are developed and assembled by Maass itself, with bench testing before going to the facility.
Step 04
Installation and integration
Our team installs and integrates the system with the customer’s equipment and structure, coordinating interfaces with other suppliers when needed.
Step 05
Testing and training
We validate operation with the facility running and train the operator, the manager and anyone else who will follow the system.
Step 06
Support
After delivery, the customer has a direct support channel with Maass for the systems we supplied, according to the terms of supply.
What the proposal makes clear
No surprises about what you are buying
Scope and exclusions
What is and is not included in the supply.
Responsibilities
What is up to Maass and what is up to the customer.
Installation
Lead time, window, testing and training.
Support
How and where you are served afterwards.
Take control
Shall we assess your facility?
Tell us how your facility works today. A Maass specialist will understand the situation and suggest the next step: a demo, a site survey or a proposal.